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Return Policy

Last updated: November 7, 2025

1. Return Policy Overview

At Peprion, we stand behind the quality of our products. We offer a straightforward return policy to ensure your satisfaction with your purchase.

2. Eligibility for Returns

To be eligible for a return, please make sure that:

  • The product was purchased directly from Peprion website
  • You are within 30 days of the original purchase date
  • The product is in its original packaging
  • The product is unused and in the same condition you received it

Note: As our products are intended for research purposes, we cannot accept returns on products that have been opened, as we cannot guarantee they have not been used or contaminated.

3. Non-Returnable Items

Several types of goods are exempt from being returned. Non-returnable items include:

  • Products with broken seals or that have been opened
  • Products that require refrigeration once received
  • Gift cards or promotional items
  • Downloadable software products

4. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team at kc@peprion.com with your order number and reason for return
  2. Wait for a confirmation email with return instructions
  3. Package the product securely in its original packaging
  4. Ship the product to the address provided in the confirmation email

Once we receive your return, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

5. Shipping Costs for Returns

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at kc@peprion. Include photos of the damaged product and packaging. We will work with you to resolve the issue promptly, which may include a replacement or refund.

7. Questions About Returns

If you have any questions about our return policy, please contact us at kc@peprion.com

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